Delivery Information
Bringing you a seamless service so you can enjoy your furniture as soon as possible after you order…
Seamless Delivery...
As a key part of my customer experience, I'm passionate about ensuring that my delivery service is smooth and well communicated.
Courier Service
I use a trusted courier service to transport your precious cargo! I understand that there's nothing worse than staying in all day waiting for a delivery so will always ensure the delivery is agreed in advance. Once your item has been booked in with the courier you will receive a message from them giving you a 2 hour delivery window. Tracking is also provided on the day once your delivery is on its way to your destination.
Local Delivery
I have a central base in the UK with my workshop in Worcestershire, and wherever possible I like to offer a personal delivery service if you are locally based. We can liaise over the best dates and times to suit you so that you are in control and can manage the process according to your schedule. You are also very welcome to drop off items for commission too - and we can have a good chat at the same time.
All of my furniture is well packaged with care using sustainable materials where possible
FLEXIBLE SOLUTIONS
Delivery Costs
Outstanding quality & prompt delivery. The cabinet is a fabulous feature in our dining room. I would highly recommend"
Kim
Delivery Timescales
We aim to deliver in-stock purchases within 7-10 days of order. This may be subject to delay depending on location.
Timescales for delivery of commissions will be discussed and agreed with you in advance, depending on the type of commission, size of the project and my current workload.
Returns Information
In the unfortunate situation you want to return an item...
I aim to make sure that you are delighted with your purchase and will always try to resolve any issues before we explore a return.
Please do make sure that you have measured your space before ordering your furniture. I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You must use a reputable courier to ensure that the item arrives in its original condition and are responsible for the cost of return.
Unfortunately I am unable to receive returns for commission items. I work closely with my customers as part of my Design and Commission service to source furniture to their specification and provide concept boards and colour samples. I provide regular updates to ensure the finished piece meets your brief.
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